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“I’d fix it myself but…” Identifying and Managing the Difficult Customer
Responses
Good article. Nice to have a professional spell this stuff out. Thank u
I’ve been super on guard about the entitlement thing. If I get a whiff of it I will shut the person down and try to get them out of my shop if they’ve gotten that far…. I will also try to get my $50 bench fee out of them while I’m at it. Table’s turned!!! 🤑🤑🤑
Well done. That is why its always nice to have another shop to refer to. “I dont think I’m the right shop for you. Try Bob’s shop down the street. You’ll like working with him.”
Glad it helped!
Thanks for spelling this out. I’ve dealt with this many times and even lost friendships over this. My wife who is a therapist always comments that if a person has a neurosis it tends to rear its ugly head when they come to the repair shop and it even shows in how they treat their instrument. Great article!
Thanks! Let me know what your wife thinks of the article, too. I think she is right about what she has told you, for sure.