Effective Limit Setting: The True Key to A Successful And Rewarding Guitar Repair Business
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Effective Limit Setting: The True Key to A Successful And Rewarding Guitar Repair Business
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This is a really interesting and helpful article and doc, I’ll have to go back and watch the video. I’m curious, what’s been the response\feedback from customers? This amount of detail and precision seems great, but it’s a lot of text, and I imagine for some people it seems like fine print or they might want bullet points. I personally have had to learn to edit myself a lot bc I was a writing major and a lot of folks find my emails\posts verbose. Do you feel that this doc itself helps act as a filter to bring you more of the types of customers you want to work with? Do you feel that you have more repeat customers that are a good fit? How often have you run into situations with customers where you’ve had to refer to this document to resolve a misunderstanding or complaint? Do you go over some of this information verbally with customer intake, or expect them to have read the doc before scheduling\drop off? Do you have customers sign something at the time they bring in their instrument or book online?
Thanks for sharing!
Hi Brian,
See the comment I just posted for this article. It contains the YouTube link for a video I made that answers all of your questions. Well worth the 12 minutes if you are interested in learning more.
Here is the link to the YouTube video covering all aspects of my business workflow model, including the Shop Information Sheet.
https://youtu.be/XER5Rj7sDJw?si=mv-mIIp7K3KB35H7