Hi David,
Ian suggested I chime in on this – and I am happy to do so. Although it may not wind up being the response you expected.
First of all – yes – we all deal with this issue from time to time – sometimes, unnervingly often.
I will start by saying that everything Ian said about strings, scale length, fingerboard radius, woods, string excursion and all of that is correct and I agree with wholeheartedly – there’s no reason to add to that.
My take on this is ….. It’s your fault (the luthier’s fault).
That sounds harsh – and it is.
The simple fact of the matter is that most guitarists don’t know how to play the guitar. They aren’t trained and their technique stinks. To go further – most guitarists never learned how to use a plectrum (we call it a guitar pick is modern nomenclature).
The act of striking a string with a pick (or the fingers for that matter), is an act that introduces a cylindrical force to the cavitation of a string that results in an elliptical pattern to the strings. If someone has good technique, and most don’t, then the guitar will rarely, if ever buzz – even with the lowest of actions. If the guitarist leans into the string with the pick, forcing the string toward the fingerboard – and the string dips below the pick in order to escape the trajectory of the pick – then the elliptical pattern of the string’s cavitation will then be perpendicular to the fingerboard and frets – an will always be at risk of producing “fret buzz”
Guess what – it is still your fault (the luthier’s fault).
When we start suggesting to our customers that there is some inherent “vibration of the string” or the “natural mechanics” of the guitar, or that “such and such scale length is inherently …” you’ve already lost the customer, because to them it sounds like you are making excuses. When a customer hears us suggesting to them that “new guitar strings tend to be lively” or some other such opinion as to why their guitar is buzzing – they only hear excuses as to why we can’t accommodate their desires and we must somehow be an incompetent luthier.
Any guitar can be set up to play buzz free – but it takes a change in how you handle the customer – not the guitar.
Let me detour into a little cul-de-sac. I am a guitarist first. always have been. It may sound conceited – but I am a better player than 90 percent of my customers. As a young musician I studied classical guitar and later got bitten by the jazz bug. I have had the honor of studying with countless incredible masters in both the classical and jazz world and had the good fortune to share the bandstand with many of my jazz heroes. For a several year period as a young adult I practiced my instrument and technique for 8 to 10 hours a day.
Back to fret buzz
When a customer comes in complaining about fret buzz. you should turn your attention to the customer and away from the guitar. Every guitar is different as is every guitarist. I play a D-28 differently than I play a Les Paul, Strat or an ES-175.
When the complaint from a customer bringing in a guitar is about fret buzz – I always train my eyes and ears toward the customer. Not as a target to “lay the blame” but to learn how to set up a guitar for that customer.
This is one of the reasons why I call the front counter area and our “customer lounge” (where the customer can sit and play their guitar when they pick it up) the most important areas of our shop.
I explain to my customers that their guitars need to be set up for them. How they play is as important as any other factor in setting up a guitar. Yes, the frets need to be level and they need to be crowned well – yes, the nut needs to be cut well and so forth. Yes, some guitars with a steeper FB radius needs a higher action so the string doesn’t choke when bending in the upper register – and a hundred other factors.
Some players need a bit more relief than others. Some need a heavier gauge string to help cut down on string excursion with a heavy picking attack. Others need to change the weight of their pick. Many customers are surprised to hear than the suggestion I might have for getting rid of their fret buzz is to change to a heavier string. The simple fact is that there is less excursion to a heavier string which is at a higher tension at the same pitch than a lighter string – as a result, I can achieve a lower action (buzz free) with heavier set of strings than a lighter set.
When a customer tells me that “I like such-n-such gauge strings”, my usual retort is, “while that may be true, let’s find out which gauge strings like you!”
We all joke about customer’s desires for an action that is “as low as possible without buzzing” but there is a very important word that gets short-changed in that phrase. What is “possible” for one guitarist – or guitar for that matter can change from guitarist to guitarist and sometimes from guitar to guitar.
learn how to set the expectations of your customer and begin teaching them what part of keeping a guitar “buzz free” is the luthier’s responsibility and how much of it is theirs. And guess what – it is all your responsibility. This is what it means for a musician to work with a luthier to help solve their guitar’s playability issues. Sometimes we need to work on the customer as much as we need to work on the guitar. Not to find excuses, but to discover how they need their particular guitar set up, and of course make suggestions as to how their particular guitar can be adjusted, setup, and maintained in order to accommodate them.
I will say that once I began approaching every customer’s setup in this fashion, any anxiety about string buzz has all but disappeared.
I hope this offers a different perspective on the issue.